Unfortunately there are times when things go wrong. To help
ensure you get a courteous, fair and consistent response to your concerns, please fill in the
form below telling us about your experience.
Please note that if you have concerns of a serious nature
regarding the safety and wellbeing of a child, young person or adult, you should call us
on 0344 800 8020. This telephone line is open 24 hours a day for social care enquiries.
We work in partnership with other agencies,
for example Amey for Street Lighting and May Gurney for Highways, so please be aware we may need to share your information
with these providers to respond to some complaints.
If you want to make a complaint about the conduct of a Councillor or
Co-opted Member of Norfolk County Council please follow this link:
Making a complaint about a Councillor or Co-opted Member of Norfolk County Council
Warning: Please do not use your
internet browser's 'Back' button as this may cause your transaction to fail and
you may have to start again. Please use the buttons provided on the form.
Please be aware that this form will time out after 40 minutes of inactivity.
Please note your application will expire after 40 minutes of inactivity.
Fields marked with * are mandatory.
(Please bear in mind that we can respond to you more quickly if you provide an email address or a telephone number)
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